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Terms and Conditions of Use and Supply

Terms and Conditions of Use

Please Read These Terms and Conditions Carefully Before Using This Site

  1. www.roofingsuperstore.co.uk, www.insulationsuperstore.co.uk, www.drainagesuperstore.co.uk, www.cmotrade.co.uk and www.cmostores.com are all sites operated by cmostores.com Limited ("We"). We are a limited company registered in England and Wales under company number 06755395 and have our registered office at Burrington Way, Burrington Business Park, Plymouth, PL5 3LX.
  2. To contact us, please email enquiries@cmostores.com or telephone our customer service line on 01752 692 769.

  1. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
  2. If you do not agree to these terms, you must not use our site.
  3. Please consider the environment before you print a copy of these terms for future reference.

  1. These terms of use refer to the following additional terms, which also apply to your use of our site:
  2. Our Privacy Policy available here.
  3. Our Cookie Policy available here, which sets out information about the cookies on our site.
  4. If you purchase goods from our site, our Terms and Conditions of Supply will apply to the sale of goods.

  1. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

  1. We may update and change our site from time to time to reflect changes to our products, our user's needs and our business priorities.

  1. Our site is made available free of charge.
  2. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
  3. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

  1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
  2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
  3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us on the details above.

  1. We are the owner or the licensee of all intellectual property rights on our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
  3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
  5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
  2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
  2. We have no control over the contents of those sites or resources.

  1. This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
  2. If you wish to complain about information and materials uploaded by other users please contact us at enquiries@cmostores.com

  1. Whether you are a consumer or a business user:
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  3. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.
  4. If you are a business user:
  5. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  6. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    1. use of, or inability to use, our site; or
    2. use of or reliance on any content displayed on our site.
  7. In particular, we will not be liable for:
    1. loss of profits, sales, business, or revenue;
    2. business interruption;
    3. loss of anticipated savings;
    4. loss of business opportunity, goodwill or reputation; or
    5. any indirect or consequential loss or damage.
  8. If you are a consumer user:
  9. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  10. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you.

  1. We will only use your personal information as set out in our Privacy Policy available here.

  1. We do not guarantee that our site will be secure or free from bugs or viruses.
  2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
  3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  3. You must not establish a link to our site on any website that is not owned by you.
  4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
  5. We reserve the right to withdraw linking permission without notice.
  6. If you wish to link to or make any use of the content on our site other than that set out above, please contact enquiries@cmostores.com

  1. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
  2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

CMOStores.com, through its superstores, periodically runs promotions and offers on selected products or lines. These offers can be found in the Deals & Promotions sections of our websites and will also be visible via a banner on the products included in an offer. All promotional offers will need to be claimed using the applicable discount code, and are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted, unless otherwise stated;
  2. They cannot be used in conjunction with any other offer, unless otherwise stated;
  3. They are valid for a limited period of time as specified in the marketing communication on the website email, or other cmostores.com marketing communication channel and cannot be used outside of that period;
  4. The discount value cannot subsequently be refunded outside of the promotional period;
  5. Orders made before a promotional period, cannot be refunded the discount value;
  6. They are not valid on made to order products, unless otherwise stated;
  7. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
  8. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
  9. Any third party and/or affiliate promotions are the responsibility of the specific provider and any queries relating to these promotions should be made directly with them.
  10. All discount codes, including email discounts, are applied excluding VAT and do not discount the delivery cost (unless otherwise stated).

CMOStores.com, through its superstores, offers price match guarantees on selected products. To qualify for our price match guarantee, the following terms and conditions apply;

  1. The product(s) must be identical.
  2. The price match must include delivery charges made by the competitor.
  3. A price match claim made after an order has been made for the applicable product will not apply.
  4. Price match must be for the same delivery offering, e.g. next day delivery.
  5. Price match applies to UK mainland deliveries only.
  6. Price match excludes items sold on auction sites or by private sellers.

CMOStores.com, through its superstores, periodically runs competitions online or via its social media channels. Competition specific terms and conditions, such as an instance whereby the competition is being run in conjunction with a supplier, will be located on an advertised landing page which can also be found on the Deals & Promotions page. All competitions will however adhere to the following terms and conditions;

  1. The promoter is CMOstores.com ltd (company no.06755395) whose registered office is at Burrington Way, Burrington Business Park, Plymouth, Devon, PL5 3LX.
  2. The competition is open to residents of the United Kingdom, except employees of CMOStores.com, one of its suppliers, or competitors.
  3. By entering into the competition, the entrant is indicating his/her agreement to be bound by these terms and conditions.
  4. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  5. No responsibility can be accepted for entries not received, for whatever reason.
  6. CMOStores.com reserves the right to cancel or amend any competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, pandemic, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of CMOStores.coms control. Any changed to the competition will be notified to entrants as soon as possible by the promoter.
  7. CMOStores.com is not responsible for any inaccurate prize details supplied to any entrant by any third party connected with this competition.
  8. Prizes will be as stated and no cash or other alternatives will be offered. Prizes are not transferable.
  9. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  10. The winner will be contacted by CMOStores.com on or soon after competition closing date.
  11. CMOStores.com will notify the winner when and where the prize can be collected, or to arrange delivery.
  12. Failure to respond to this notification within 7 days will mean forfeiture of the prize, which will then be offered to another entrant, and so on.
  13. CMOStores.com decision in respect of all matters to do with the competition will be final and no correspondence will be entered in to.
  14. By entering into a competition with CMOStores.com, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  15. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  16. You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable. By entering, you agree that failure to co-operate will mean CMOStores.com can seek to recoup the cost of the prize from you.
  17. The winner's name will be available 28 days after closing date by emailing the following address: marketing@cmostores.com
  18. Entry into the competition will be deemed as acceptance of these terms and conditions.
  19. CMOStores.com reserves the right, at its sole discretion to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the promotion. Those who try to circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize awarded will be void.
  20. CMOStores.coms decision as to those able to take part and its selection of winners is final. No correspondence relating to the competition will be entered into.
  21. CMOStores.com also reserves the right to cancel the competition if circumstances arise outside of its control.

CMOStores.com, through its superstores email marketing, will periodically offer a discount for opting in to receive email newsletters. Discounts will need to be claimed using the promotional code emailed to the customer, and are subject to the below terms and conditions;

  1. The customer must give CMOStores.com permission to send you marketing emails.
  2. If permission is not given, you will not be eligible to receive the discount.
  3. Offers may be restricted to sign ups from specific channels including, but not limited to, Social Media and On-site pop up forms.
  4. The coupon code emailed to you must be applied to your basket and used when checking out.
    1. refunds will not be given if the coupon code is not used.
  5. Varying additional terms apply and are set out in promotional messaging. Including, but not limited to, new customers only.
  6. Unique discount codes will be assigned to the email address used to opt into marketing emails.
  7. For unique discount to apply to customer basket a customer must be logged in to the website using opted-in email address.
    1. all unique codes are single use and not transferable.

Terms and Conditions of Supply

  1. What these Terms cover. These are the terms and conditions on which we supply goods or products online via our website.
  2. Why you should read them. Please read these Terms (as defined in clause 2.2) carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
  3. Are you a business customer or a consumer? In some areas, you will have different rights under these Terms depending on whether you are a business or consumer. You are a consumer if:
    1. You are an individual; and
    2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

    Provisions specific to consumers or businesses are indicated beforehand.


  1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.
  2. These Terms and conditions including our Privacy Policy, Cookies Policy and Terms of Website Use constitute the entire agreement between you and us ("Terms") and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  3. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
  4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.

  1. Who we are. We are cmostores.com Limited a company registered in England and Wales. Our company registration number is 06755395 and our registered office is at Burrington Way, Burrington Business Park, Plymouth, PL5 3LX.
  2. How to contact us. You can contact us by telephoning our customer service team at 01752 692 770 or by writing to us at enquiries@cmostores.com
  3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  4. "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.

  1. Your use of our site is governed by our Terms of Website Use available here. Please take the time to read this policy, as it will include important terms which apply to you.

  1. We only use your personal information in accordance with our Privacy Policy available here and our Cookie Policy available here. Please take the time to read these policies, as it includes important terms which apply to you.

  1. How we will accept your order. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm receipt of your order by sending an email to you at the email address you provide in your order form. We will send you a subsequent e-mail once we have started processing your order. Our acceptance of your order begins at this point ("Your order is now being processed") and brings into existence a legally binding contract between us.
  2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
  3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  4. We only sell to the UK via the Website. Our website is solely for the promotion and delivery of our products in the UK.

  1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  3. Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations. Tile names, images and sizes displayed are nominal and only represent a guide to the actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor setting can also exaggerate the appearance of a colour. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation.

  1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. We may amend these Terms from time to time.
  2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
  3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
    1. changes in relevant laws and regulatory requirements; and
    2. to implement minor technical adjustments and improvements. These changes will not materially affect the product.
  4. Significant changes to the products and these Terms. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

  1. Delivery costs. Our delivery charges quoted in your shopping basket are for deliveries to mainland England, Wales and Scotland (excluding the Highlands and UK Islands) only.
  2. When we will provide the products. During the order process, we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
  3. We are not responsible for delays outside our control. We will aim to deliver the goods by the date quoted for, however, if our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will be unable to leave the goods without written instruction by you in a form that can be taken away by the carrier.
  5. Accepting the delivery. Delivered goods will need to be signed for by you to acknowledge that the goods have been delivered to you in good condition. Please check your goods thoroughly before signing for them. Orders signed for or delivered under written instruction as set out in clause 10.5 are deemed to have been delivered in good condition.
  6. Restricted access. If our driver encounters any restrictions to accessing your property, such as double yellow lines, red lanes, narrow lanes, steep gradients, low bridges or width restricted roads, then there may be an additional delivery charge due. Please contact us to inform us if your property has restricted access or enter full details in the description of your order. We reserve the right to refuse delivery if you have not informed us about any restricted access. Please note: Some larger orders will be delivered to the kerbside only, if you need additional information regarding delivery of your order please contact our sales team.
  7. When you become responsible for the goods. Goods will be your responsibility from the time we deliver the product to the address you gave us or you.
  8. When you own goods. You will own the goods once we have received payment in full.
  9. Damaged goods. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our own negligence.
  10. Failed delivery. If we are unable to deliver your goods to you, then we may charge an additional delivery charge for re-delivery or a charge for any reasonable costs incurred by us in the event of us cancelling this contract in accordance with clause 13(c). For further information about deliveries, please see our Transport Policy here.
  11. What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the products to you, for example, accurate address details, information on access restrictions as set out in clause 10.6 or if you require mechanical lifting equipment to offload your goods. It is your duty to inform us of such information prior to delivery. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  12. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    1. deal with technical problems or make minor technical changes;
    2. update the product to reflect changes in relevant laws and regulatory requirements;
    3. make changes to the product as requested by you or notified by us to you (see clause 9).
  13. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

  1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and whether you are a consumer or business customer:
    1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 15 if you are a consumer and clause 17 if you are a business;
    2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 11.2;
    3. If you are a consumer and have just changed your mind about the product, see clause 11.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
    4. In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 11.5.
  2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
    1. we have told you about an upcoming change to the product or these terms which you do not agree to;
    2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
    3. there is a risk that the supply of the products may be significantly delayed because of events outside our control;
    4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
    5. you have a legal right to end the contract because of something we have done wrong.
  3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
  4. How long do consumers have to change their minds? If you are a consumer you have 14 days after the day you (or someone you nominate) receives the goods, unless:
    1. Your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery.
    2. Your goods are for regular delivery over a set period. In this case, you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
  5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 11.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

  1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    1. Phone or email. Call customer services on 01752 692 770 or email us at enquiries@cmostores.com. Please provide your name, home address, order number or details of the order and, where available, your phone number and email address.
    2. By post. Write to us at Burrington Way, Burrington Business Park, Plymouth, PL5 3LX, including details of what you bought, when you ordered or received it and your name and address.
  2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at the address above in clause 12.1. Please call or email customer for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods or arrange collection within 14 days of telling us you wish to end the contract.
  3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed;
      2. if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

    In all other circumstances, you must pay the costs of return.

  4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection
  5. How we will refund you. If you are entitled to a refund under these Terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  6. When we may make a deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
    1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in accordance with the manufacturer's instruction. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind and have paid via Sage Pay, PayPal or debit/credit card then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. Where you have paid by bank transfer the refund will be paid within 14 days of receipt of bank details to enable us to verify and enact the refund. For other types of refunds, for example, goodwill, these may fall outside of the 14-day refund terms depending on the nature of the refund and any additional verification work required. For information about how to return a product to us, see clause 12.2.

  1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
    2. you do not, within a reasonable time of us asking for it, provide us with&

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